FAQ

The majority of our products are made in China by trusted, top-quality manufacturers we’ve partnered with for years. We prioritize craftsmanship, consistency, and ethical sourcing in all of our production.

Yes, we offer samples for most of our products. It’s a great way to see the quality and fit before placing a larger order. Just contact your sales rep to get started.

Yes, there is typically a charge for samples. However, depending on your order volume, your rep may be able to apply a credit or refund toward your future purchase. Be sure to ask about your specific situation.

Some of our products ship from different warehouses. This allows us to manage inventory efficiently and keep shipping times fast. If part of your order is delayed or arrives separately, your sales rep can provide updates and tracking details.

We’re always open to growing our network of sales professionals. If you're interested in becoming a Wald Imports representative, give us a call to discuss the opportunity and requirements.

Start by visiting our Custom Products or Build to Order page, where you'll find detailed information about the process, minimum quantities, lead times, and how to get started. Our team is happy to guide you through every step.

Restocking typically takes about 90 days, depending on production and shipping schedules. For items with high demand or custom finishes, restocking may take longer. Feel free to contact us for real-time availability or restock updates.

Please inspect your shipment upon delivery.

• note it on the bill of lading or let the FedEx driver know.
  
• contact our team immediately with photos and a description of the issue.
  

We’ll work with you to resolve it as quickly as possible.

Most in-stock orders ship within 24 hours.

During busy seasons or for orders with special requirements, processing may take up to 2–3 business days. We always do our best to ship promptly and will notify you of any delays.

Yes — many of our products are made from natural and recyclable materials, including wood, metal, and paper. We’re committed to offering green packaging solutions wherever possible.

Absolutely. We specialize in creating custom products to match your brand, vision, and packaging needs. Share your idea, and we’ll help bring it to life—from design to production.

Yes. We have long-standing partnerships with trusted manufacturers throughout Asia. Whether you’re developing something new or improving an existing product, we can guide the process from sourcing to delivery.

Yes — exclusivity is available for qualifying orders.

If you're looking for a product design or finish that’s only available to your business, reach out to discuss minimums, lead times, and terms.

If your order is over $500, we offer a cap of 10%, 15%, 20% depending on your location.

We have very low shipping costs thanks to the large volume of shipments we make each day. You will see the shipping costs before you finalize your order, so no worries!

Ordering larger quantities can generally lower freight charges as a % of the total order.

Yes. Call for more info.

Just inform your salesperson.

We normally ship within 48 hours, and ship time depends on your location.

Yes, call us for more details.

Yes, but if you are in the State of Washington you will need to pay sales tax.

You can place an order on the website or call us 800-426-2822, or email your order to [email protected]. Be sure to include your resale #.

We suggest a $100 minimum on all orders to minimize freight costs.

You can apply for credit. Call and discuss with a sales representative.